Q10: Do you offer after-sales support?

A10: Absolutely! We stand firmly behind our products with comprehensive after-sales support to ensure your complete satisfaction and long-term success. Here’s what we offer:  

Our After-Sales Services Include:  

✔ Technical Assistance  

- Dedicated engineering support for troubleshooting, assembly guidance, or material inquiries.  

✔ Warranty Coverage

- No-hassle evaluation for defects or non-conformance issues.  

✔ Repair & Maintenance

- Mold refurbishment and re-polishing services to extend tool life.  

- Priority scheduling for urgent repairs to minimize downtime.  

✔ Continuous Improvement

- Free design optimization suggestions based on production performance data.  

- Volume production clients receive quarterly service reviews.  

✔ Logistics Support

- Replacement part dispatch within 48 hours for verified warranty cases.  

- Global shipping coordination for returns or repairs.  

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  Q9: What is your usual lead time for molds and parts?